Frequently asked questions

It is a translation produced by a sworn translator, who signs it, stamps it and certifies that it is faithful to the document. It is the translation that the Comune (town hall), the Prefettura (prefecture), universities and consulates require for foreign documents.

You receive the translation as a signed and stamped PDF by email: for most procedures, that is all you need. If you also need a paper copy, choose the postal delivery option (20 €).

We translate all kinds of official and administrative documents, including:

• Birth, marriage and death certificates
• Criminal record certificates, passports, identity cards
• University degrees, academic transcripts and other qualifications
• Contracts, payslips, powers of attorney, judgments and judicial documents

It depends on the country and the receiving authority. To use a document abroad you often need a Hague apostille, or consular legalisation if the country is not party to the 1961 Convention. Tell us the destination: we will confirm the format required and, if needed, send you a quote for the apostille.

We work with the pairs for which we have a translator: these are the ones offered in the menu on each product page. If yours is not listed, write to us before ordering and we will confirm availability and turnaround.

24-48 business hours for a standard document. For long documents or less common languages, we confirm the turnaround before we start. If you choose a paper copy, postal delivery time is added.

25 € per page, whatever the language pair. The final price is confirmed once we have checked the document.
What can change the total:

• The number of pages in the document
• The option chosen: paper copy by post

If you have a specific deadline, write to us by email or through the quote page: we will tell you what is possible.

When your order is confirmed, you receive an email with a summary. We notify you again when the translation is ready and, if you chose a paper copy, when it is dispatched.

Yes, as long as the translation has not started. Once work is under way, as this is a service tailored to your document, cancellation is no longer possible; we remain flexible about adjusting options such as postal delivery.

Yes. You upload your documents on the website, on a private, encrypted link: you do not need to email them. Our translators have signed a confidentiality charter and are bound by professional secrecy. Each document goes to one translator only, the one in charge of your file: we never email it to several translators, and only the people strictly necessary have access to it. We never use an online machine-translation service (DeepL or similar) on your documents. Files are stored on servers in the EU and deleted automatically after 90 days. Documents are never sold or passed on to third parties. Full details are in the privacy notice.